FOR PATIENTS

We’re committed to you and your health

Metrodora Institute is a place to be heard, a place to be cared for, and a partner in helping improve your health.

Metrodora’s approach to medicine is not about diagnosing and treating these disorders individually. We are focused on treating the whole person. While we may not have all the answers today, we are committed to being your partner in this journey and working to improve your health and quality of life.

Membership Fee.

Coordinated, patient-centered care, designed for your unique needs.

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Your Patient Journey

FAQ

Are you an inpatient or outpatient facility?

We are an outpatient facility. Some of our patients live in the Salt Lake City area, others travel to us for care.

How soon after my appointment can I expect my superbill?

After you request a superbill, all claims must process through coding before we can share a superbill. This process can take up to 30 days from the day of your last appointment.

Can I only see one of the specialists at Metrodora Institute?

Depending on the complexity of your healthcare needs we may invite you to participate in our coordinated care program. Please complete our intake questionnaire and one of our team members will contact you to schedule.

What is your cancelation policy?

  • Appointments must be cancelled at least 48 hours (about 2 days) prior to the scheduled appointment time.
  • Procedures must be cancelled at least 72 hours (about 3 days) prior to the scheduled procedure.
  • If you are self-paying for your appointment refunds can be issued at 100% up to 48 hours (about 2 days) prior to each appointment.
  • $100 will be nonrefundable if an appointment is cancelled with less than 48 hours (about 2 days) notice.
  • No Show Fees - $100 of payment per appointment is nonrefundable if appointment is considered a “No Show” and will be due before your next appointment. Therapy and Infusion appointments will be a $50 charge, per appointment.

How long will I be coming to Metrodora?

That depends on your healthcare needs. We want to be your partner in healthcare, patients in our coordinated care program can expect to spend between four and eight months working with our team to develop an initial treatment plan, while others may follow our primary care or therapy teams for as long as they need care.
If you are traveling to Metrodora, we recommend that you plan on spending at least a week with us during your first trip. For patients traveling to see us, we recommend scheduling appointments on Monday or Tuesday so that there is time to schedule follow-up appointments later in the week.

I have new lab results in the Patient Portal, why hasn’t anyone contacted me?

It’s not uncommon for our patients to see lab results at the same time as our team, or even before. As a rule, we don’t respond to individual labs that are within a normal range. Your care team may contact you to schedule an appointment to discuss abnormal lab results. We will schedule follow-up appointments to discuss results and answer your in-depth questions.
In some cases, patients see multiple providers at Metrodora, we wait until all results have been returned to discuss the findings as a team in our biweekly collaboration meetings
Some labs take up to 3-6 weeks for results to be returned, this is especially common with specialty labs and genetic testing.

Will Metrodora manage my care while I am in the hospital?

No, we are not able to manage your care while you are in the hospital. We will share necessary medical records with the facility, please notify your Patient Navigator to initiate the request.

Do you take insurance?

Yes! We do accept some insurance plans and we are working to add some additional insurance carriers. If we do not accept your insurance, we can provide a superbill that can be submitted out of network to your insurance for payment. VIEW PRICING OPTIONS

What is the best way to get in touch with Metrodora Institute?

If you are a new patient, please complete our intake questionnaire and we will be in touch to schedule your appointment.
If you are an existing patient participating in our coordinated care program, please contact your Patient Navigator.
If you are a patient seeking services outside of our coordinated care program*, please complete our Intake Questionnaire and we will contact you to schedule.
If you would like to schedule a procedure in our Ambulatory Surgery Center, please call us at (385)430-1430.
*Primary Care Providers, Procedures in our Ambulatory Surgery Center, Therapy services (OT, PT, SLP, Dietician), and some types of infusions.

What if I don’t have a neuroimmune axis disorder, can I still be a patient at Metrodora?

Yes! We take pride in being a community partner, fostering collaboration among diverse healthcare professionals to enhance the overall well-being of our community.
Please complete our intake questionnaire to tell us more about your healthcare needs and we will be in touch!

Why does Metrodora have a membership fee?

Much of your care and planning takes place before and after your visit to Metrodora, we start the process with you before your in person visit, and then continue to problem solve and collaborate as a team after you have left.
We have found that delivering the care that our patients need is not possible with the constraints that insurance places on visit length and collaboration. However, we are committed to accepting insurance and prioritizing your needs, collaboration as a team to inform your care, and having team members dedicated to help coordinate your care.

What if I don’t have a primary care physician (PCP)?

Currently Metrodora does not require patients to have a PCP. However, we strongly encourage patients to establish care with a PCP to coordinate their care after specialist visits. Metrodora is working to establish a PCP network to accommodate our local patients who do not have a PCP or would like Metrodora to manage their care.

What kind of questions are appropriate to ask in the Patient Portal?

  • Medication questions and prescription refill requests (not for controlled substances.)
  • Status of prior authorizations (after 4 weeks.)
  • Clarification questions.


The patient portal is appropriate for non-urgent questions (typically a sentence or two.) If a provider needs to open your chart to respond, we recommend scheduling a visit to give your question the time it deserves.
Portal messages are not a substitute for an office visit. Portal and phone messages are intended to be non-urgent, non-complex matters. If you have an urgent or emergent matter, please go to the nearest emergency department or urgent care. If you have a complex question, please schedule an appointment to talk with your provider. Your Patient Navigator can help schedule an appointment.
We receive a significant number of portal messages, more than what is typically seen in other practices, and we may charge for this service if provider time is required – to avoid this we encourage our patients to schedule appointments to discuss complex questions.
We do our best to answer portal messages as soon as possible, but there may be times when we cannot get to your message for 72 hours (about 3 days) or even longer, especially over weekends, holidays, or in the event of staff or physician absence.
We cannot answer questions in the patient portal before you have established care with our providers.

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